Help desk for Microsoft 365
A ticket queue for your Outlook support mailbox.
Connect a Microsoft 365 or Outlook.com mailbox through Microsoft Graph. Inbound mail becomes tickets, and replies go back out from your own address in the same conversation.
Made for Microsoft 365
Delta sync through Microsoft Graph, no forwarding rules or IMAP.
One-click connect
Sign in with the mailbox's Microsoft account and approve the permissions. Recent inbox mail is imported immediately.
Delta sync
Only new and changed messages are fetched each minute, which keeps sync fast and avoids duplicates.
Replies in the same conversation
Answers are sent as replies through Graph, so Outlook keeps the thread together for your customer.
Shared queue
Assign, prioritize, tag and discuss tickets as a team; use macros for the questions you get every day.
Tokens encrypted, attachments stay put
OAuth tokens are encrypted at rest and attachments are streamed from the mailbox on demand rather than stored.
Revoke any time
Disconnect from MyGorilla or from your Microsoft account and access ends immediately.
Three steps
- 1
Create a free workspace
Sign up with email or Google. One agent is free.
- 2
Connect your mailbox
Settings → Mailboxes → Connect Office 365. Approve the permissions and you are done.
- 3
Answer from the ticket
Reply publicly or note internally. Customers get a normal Outlook reply from your address.
Microsoft 365 questions
- Which Microsoft accounts are supported?
- Microsoft 365 work or school mailboxes in any tenant, and personal Outlook.com accounts. You sign in with the mailbox's Microsoft account and approve access.
- Does our IT admin need to approve it?
- Only if your tenant restricts user consent for third-party apps, which some organizations do. In that case an admin approves MyGorilla once for the tenant.
- What permissions are requested?
- Mail.ReadWrite and Mail.Send for the connected mailbox, your basic profile, and offline access so the connection persists. You can revoke it from your Microsoft account's app permissions at any time.
- Can I connect a shared mailbox?
- Connect the account that has the shared mailbox in its own inbox, or a dedicated support account. Delegated shared mailboxes without their own sign-in cannot be authorized directly yet.
Connect your Microsoft 365 inbox today.
Free for one agent, ten minutes to the first ticket.