Help desk for Gmail
Turn your Gmail support inbox into a ticket queue.
Connect a Gmail or Google Workspace mailbox in one click. Every email becomes a ticket your team can assign, discuss and answer, with replies sent from your own address.
Made for Gmail
Uses the Gmail API directly, not forwarding rules or IMAP polling.
One-click connect
Sign in with the support mailbox's Google account and approve access. Recent inbox mail is imported immediately.
History-based sync
New messages are picked up every minute through Gmail's history API, so nothing is missed and nothing is read twice.
Sent as you, threaded correctly
Replies go out through Gmail from your address and stay in the same Gmail thread the customer started.
A queue for the whole team
Assign tickets, leave private notes, use shared macros, and see who owns what.
Tokens encrypted, attachments stay put
OAuth tokens are encrypted at rest and attachments are streamed from Gmail on demand rather than stored.
Revoke any time
Disconnect from MyGorilla or from your Google Account permissions and access ends immediately.
Three steps
- 1
Create a free workspace
Sign up with your Google account. One agent is free.
- 2
Connect support@
Settings → Mailboxes → Connect Gmail. Approve the permissions and you are done.
- 3
Answer from the ticket
Reply publicly or note internally. Customers get a normal Gmail reply from your address.
Gmail questions
- Do I need to forward my mail or change MX records?
- No. You sign in to the support mailbox with Google and approve access. MyGorilla reads new mail through the Gmail API and sends replies through the same mailbox. Nothing changes about how your domain receives email.
- Does it work with a Google Workspace shared inbox or group?
- It works with any Gmail or Workspace mailbox you can sign in to, including a dedicated support@ account. Google Groups and collaborative inboxes are not mailboxes, so connect the account that receives the mail instead.
- What permissions does MyGorilla ask for?
- Read and send access to the connected mailbox (the Gmail 'modify' scope) and your email address. Attachments are never copied off Gmail, and you can revoke access from your Google Account permissions page at any time.
- Will replies look like they came from us?
- Yes. Replies are sent by Gmail from the connected address with correct threading headers, so the customer sees a normal reply in the same conversation.
Connect your Gmail inbox today.
Free for one agent, ten minutes to the first ticket.