Email support, without the enterprise bill
A help desk your team can actually afford.
A real help desk on your Gmail or Outlook: connect your support inbox and every email becomes a ticket you can assign, tag and answer together in one web service desk. Free for one agent, $15 an agent per month for teams, and no per-resolution AI fees.
Built for teams who outgrew a shared inbox
A web service desk with the layout people already know from Zendesk, minus the parts a small team never uses.
Your inbox becomes a queue
Every message to support@ turns into a ticket with the full conversation, attachments and history.
Assign and collaborate
Hand tickets to teammates, leave internal notes customers never see, and watch unassigned work in one view.
Reply from your own address
Answers go out through the mailbox you connected, so customers see a normal email thread from you.
Know who you're talking to
Group requesters into companies by email domain and apply per-company priorities, tags and owners automatically.
Macros for the repeat questions
Save a canned reply once, drop it in with one click, and set the ticket status at the same time.
Views that stay useful
Unassigned, mine, pending, recently updated and solved, with search across subjects, requesters and companies.
Up and running in ten minutes
No migration project. No implementation partner. No sales call.
- 1
Create a workspace
Sign up with Google or email and name your workspace. One agent is free.
- 2
Connect your support mailbox
Authorize Gmail or Microsoft 365 with one click. Recent mail is imported as tickets right away.
- 3
Invite the team
Add agents as you need them; billing follows the seat count. Cancel from the billing page any time.
Simple per-agent pricing
A real help desk on your Gmail or Outlook. No per-resolution AI fees. $15 an agent.
Free
For one person handling support on their own.
$0 / month
One agent, for as long as you like. No card required. Starts with 14 days of Pro.
Create your workspace- Everything in Team, for one agent
- 14-day Pro trial: help center and Reports
- Gmail, Google Workspace and Microsoft 365 mailboxes
- Unlimited tickets, customers and companies
- Saved views, tags, priorities and assignments
- Macros (canned responses)
- Companies with domain matching and per-company defaults
Team
For teams sharing one support queue.
$15 / agent / month
Billed monthly, cancel any time. Two agents are $30 a month; five are $75.
Start free, add your team when ready- Gmail, Google Workspace and Microsoft 365 mailboxes
- Unlimited tickets, customers and companies
- Saved views, tags, priorities and assignments
- Macros (canned responses)
- Companies with domain matching and per-company defaults
- Replies sent from your own support address
- Internal notes, merging, spam handling and auto-acknowledgements
- REST API, MCP server and AI-agent access
- Phone & texting available as a $25/month add-on
- Multiple inboxes & teams available as a $50/month add-on
- Email support from a human
- Seats adjust automatically as agents join or leave
Pro
For teams that also publish answers, watch the numbers and take calls.
$29 / agent / month
Billed monthly, cancel any time. Upgrade from Team any time, prorated.
Start free, upgrade when you publish- Everything in Team
- Help center / knowledge base on your workspace address or your own domain, with 25 GB of storage
- Zendesk help center import
- Reports: first-reply and resolution times, one-touch rate, backlog and per-agent KPIs
- Phone & texting included: a local number with 500 call minutes and 500 texts a month
- Multiple inboxes & teams included: billing@, sales@ and support@ as separate inboxes, with teams deciding who sees which
Enterprise
Everything in Pro for larger teams and anyone who needs an invoice instead of a card: purchase orders, a seat allowance sized to your team, one bill across workspaces, and a named contact.
From $200 / month, billed by invoice
Questions people ask before they sign up
- What kind of help desk software is MyGorilla?
- A web service desk for email support: it runs in the browser, connects to the Gmail or Microsoft 365 mailbox you already use, and turns every message into a ticket your team works together. No installs, no servers to run.
- Is it really free for one agent?
- Yes. A workspace with a single agent is free for as long as you like, with everything in the Team plan and no card on file. Every new workspace also starts with a 14-day Pro trial of the help center and Reports. You pick a paid plan when a second agent joins, or sooner if you want to keep the Pro features.
- How much does a team cost?
- Team is $15 per agent per month, or $12 billed annually: two agents are $30 a month; five are $75. Pro, with the help center and reports, is $29 per agent ($24 annually). Seats adjust automatically as people join or leave. There are no per-resolution or per-ticket AI fees.
- Which mailboxes can I connect?
- Gmail and Google Workspace through the Gmail API, and Microsoft 365 or Outlook.com through Microsoft Graph. You authorize the mailbox with your provider; we never ask for your password.
- Do replies come from our own address?
- Yes. Replies are sent through the connected mailbox, so customers see your support@ address and normal email threading, not a third-party sender.
- Where is our data stored?
- In the United States, on Railway and Neon. Mailbox tokens are encrypted at the application level, attachments are never copied off your mailbox, and you can disconnect a mailbox or delete the workspace at any time.
Stop paying enterprise prices for an inbox.
Create a free workspace, connect your mailbox, and see your tickets in minutes.